Privacy Policy

1. Who I am

This site is operated by Nikki Coughlan, Registered Nutritional Therapist (NTOI) and Health Coach, based in Ireland. I am the data controller for personal data collected through this website and my services.

2. What data I collect

• Contact details: name, email address and phone number when you enquire or book.
• Health and lifestyle information: details you share in intake forms and sessions so I can support you appropriately.
• Booking and payment details: handled by my booking provider (Carepatron). I do not store card details.
• Website usage data: basic analytics such as pages visited and general location, used to understand how the site is used.

3. How I use your data

• To respond to enquiries and manage your bookings.
• To deliver personalised nutrition and coaching support.
• To provide receipts and, if you request, insurance documentation.
• To send follow-up materials or scheduled communications related to your sessions.
• To meet legal, tax and professional obligations.

4. Legal basis

I process your data under the GDPR bases of contract (to deliver services you have booked), legitimate interest (to respond to enquiries and improve the website) and consent (for optional communications). Health data is processed with your explicit consent for the purpose of providing nutritional therapy.

5. Sharing your data

I share limited data only with trusted providers who help me run the practice, including my booking platform (Carepatron), video calling platform (Zoom) and email provider. I do not sell your data. I will only share it with a third party otherwise if you ask me to or where required by law.

6. Retention

Client notes and records are kept for the period required by my professional association and tax obligations, typically seven years. You can request earlier deletion where legally possible.

7. Your rights

Under GDPR you have the right to access, correct, delete or export your data, and to object to or restrict certain processing. Contact me to exercise any of these rights. You can also lodge a complaint with the Irish Data Protection Commission (dataprotection.ie).

8. Security

I use reputable providers and reasonable safeguards to protect your data. No system is completely secure, but I take confidentiality seriously.

9. Contact

Privacy questions? Reach me via the contact form on the homepage or on WhatsApp at +353 89 986 3947.